Privacy policy

Last updated 10 October 2026

1. About this policy

This is the privacy policy of KO Cabinetry Pty Ltd ABN 64 682 198 723, trading as KO Cabinetry ("we", "us" or "our"). It explains how and why we collect personal information, how we use and share it, and the choices you have.

We are committed to handling personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy applies to people who enquire with us, our clients, the builders, designers and suppliers we work with, people who apply to work with us, and visitors to kocabinetry.com.

2. What we collect

We only collect personal information we need to run our business and look after your project. This may include:

  • Contact details: your name, phone number, email address and suburb, and your street address when we visit, measure or install.
  • Project details: the rooms you are planning, your timing, plans or inspiration links you share, notes about your space, and how you heard about us.
  • 3D designer selections: if you send us a design, we receive your layout, sizes, finishes and a link that reopens your design.
  • Consult bookings: the time you choose and the details you enter if you book a design consult online.
  • Information from site visits: measurements, photos or videos of your space, and the drawings and selections we prepare for you.
  • Quotes, contracts and payments: the documents for your project and records of invoices and payments. We do not take card payments through this website.
  • Messages: emails, text messages, calls and reviews you send or leave us.
  • Trade contacts: names, roles, contact details and project plans from builders, designers and suppliers we work with.
  • Website usage: pages you visit, your device and browser type, IP address and the website you came from (see section 6).

We do not ask for sensitive information, such as health information, through our website forms.

3. How we collect it

(a) We usually collect personal information directly from you, when you send an enquiry or a 3D design, book a consult, call, email or message us, or meet with us.

(b) Sometimes we collect it from someone else, such as the builder, designer or architect managing your project, or a person who refers you to us.

(c) We collect website usage information automatically through cookies and similar tools.

(d) You can make a general enquiry without telling us who you are. To prepare a quote or carry out work, we need your details.

4. How we use it

We use personal information to:

  • respond to your enquiry, arrange a design consult and prepare designs, drawings and quotes;
  • make, deliver and install your cabinetry, coordinate with suppliers and other trades, and support you after handover;
  • manage contracts, invoices, payments and our business records;
  • meet our legal obligations, including building licensing, insurance, tax and record keeping requirements;
  • ask for your feedback or a review once your project is finished;
  • show photos of finished work, with your permission. We do not publish your name or street address without your consent;
  • improve our website and services, and understand which pages help people most; and
  • protect our business and our clients against fraud and other risks.

We do not sell your personal information.

5. Marketing

We may occasionally email or text current and past clients, and people who have asked to hear from us, about our services. Every marketing message includes a way to opt out, and you can also opt out at any time by emailing info@kocabinetry.com.

6. Cookies and analytics

(a) Our website runs on Shopify, which uses cookies to keep the site working and to show us how the site is used. You can read about these at shopify.com/legal/cookies.

(b) We may also use analytics tools, such as those provided by Shopify and Google, to understand how people find and use our website. If we run online advertising in future, we may use tools from platforms such as Google and Meta to measure it.

(c) These tools may collect your IP address, device and browser type, the pages you view and the website you came from.

(d) You can turn off cookies in your browser settings. Some parts of our website may not work properly without them.

7. Who we share it with

We share personal information only as needed to run our business and deliver your project. This may include:

  • suppliers and trades involved in your job, such as machining and benchtop partners and installers;
  • the builder, designer or architect on your project;
  • our service providers, including our website platform (Shopify), our email, calendar and document provider (Google Workspace, where website enquiries are kept), and our accounting, booking and IT providers;
  • regulators and insurers, such as the Queensland Building and Construction Commission, where the law or our licence requires it;
  • our legal and financial advisers; and
  • anyone else where you have agreed, or where the law requires or allows it.

8. Storing information overseas

Some of our service providers, including Shopify and Google, store or process information outside Australia. The countries may include the United States and other countries where those providers operate. We take reasonable steps to choose providers that handle personal information in line with the Australian Privacy Principles.

9. Security and how long we keep it

(a) We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including password protection and limiting access to the people who need it.

(b) No data transmission over the internet can be guaranteed to be completely secure. We cannot guarantee the security of information sent to us online.

(c) We keep project records for as long as we need them to support your project and to meet legal, tax, insurance and building record keeping requirements. When we no longer need personal information, we delete or de-identify it.

(d) If you receive a message asking you to make a payment that you did not expect, or telling you that our bank details have changed, please call us on 0499 556 585 to check it is genuine before you pay.

(e) If a data breach involving your personal information is likely to cause serious harm, we will tell you and the Office of the Australian Information Commissioner, as the law requires.

10. Access and correction

(a) You can ask to see or correct the personal information we hold about you by contacting us using the details below.

(b) We may ask you to confirm your identity first. We will respond within a reasonable time, and no later than 30 days after your request.

(c) In some cases the law allows us to refuse a request. If we do, we will tell you why in writing.

11. Complaints

(a) If you have a concern about how we have handled your personal information, please contact us first so we can try to fix it. We will respond within 30 days.

(b) If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

12. Links to other websites

Our website may link to other websites, such as suppliers, Google and social media. We are not responsible for the privacy practices of other businesses, and we encourage you to read their privacy policies.

13. Changes to this policy

If we change this policy, we will post the updated policy on this page and update the date at the top.

14. Contact us

The Privacy Officer
KO Cabinetry Pty Ltd
Coolum Beach QLD 4573
Telephone: 0499 556 585
Email: info@kocabinetry.com